- TERMS AND CONDITIONS
Jeep-footwear.com (the "Website") is owned by Bi&Do Srl, but managed by Synergical Srl located in Jesi (An), Via dell’Industria 50, registered with the Camera di Commercio (Chamber of Commerce) of Ancona, fiscal code n. 02557290422, VAT n. 02557290422 (hereinafter the company)
If you place an order through this Website, upon confirmation that such order is accepted a sales contract will be executed between you and us, which will be governed by these The Company Terms and Conditions and specifically by the Purchase Terms mentioned below.
Please read these Purchase Terms carefully before ordering Products online from the Website. Please, note that these Purchase Terms include the terms contained in those pages.
Purchase Terms application
These Purchase Terms apply to all offers and contracts relating to the sale and delivery of Products. In other words, you agree to these Purchase Terms, when you (i) order anything from the Website or (ii) at any web page directly connected to the Website or when you accept an offer from the Company. It is only possible to deviate from these Purchase Terms if agreed in writing by the Company.
Requirements to conclude a contract with The Company
You have to be 16 years of age or older to buy Products via the Website.
You can only order on the Website if you are a consumer, not a reseller, dealer or distributor.
You guarantee that the information you provide to The Company in the request or order is accurate and complete.
Customer Care Service
For information please contact our Customer Service at +39 351 212 1407 (Mon-Fri 9:00 - 13:00 e 14:00 -17:00 - Local timing - GMT+1) or at [email protected]
The company sells products belonging to their respective brands on its website.
Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. The Company is not liable for these variations and deviations.
Prices are quoted in Euro (EUR) and VAT included.
The Company reserves the right to make price changes prior to an order placed by you.
The Company reserves the right to change, limit or terminate any special offers or discounts at any time.
The Company charge delivery costs. The delivery costs vary for quantity of Products and Countries. These costs will be charged separately, itemised and added up with the total amount of the order. For extra EU countries, the total amount indicated in the payment page includes the costs of Product/s and shipping. Import custom duties and taxes, where due, are not included and must be paid by the Client. For further cost details, please look at Delivery section of Terms and Conditions.
All information on the Website is an invitation to treat only. In other words, the information is not an offer or binding contract. You agree that your order is an offer to purchase the Products listed in your order.
The Company is entitled to verify an order in advance at all times and/or to refuse to accept an order without providing reasons and with no liability to you or any third parties. If The Company does not confirm acceptance of your order within ten working days, it is deemed to have been refused.
All orders submitted by you are subject to acceptance by The Company. We may choose not to accept your order at our own discretion.
Examples of when we may not accept your order are as follows:
- If Products are shown on the Website but are not available;
- If the Company is unable to obtain authorisation of your payment;
- If shipping restrictions may apply to a Product;
- If Products shown on the Website contain a manifest error such as being incorrectly priced or otherwise incorrectly described.
After your order has been placed, we will send you an order acknowledgement email with your order number and details of the Products you have offered to purchase. Acceptance of your order and the formation of a contract of sale of the Products between you and The Company will take place when you receive an e-mail from The Company which confirms the shipping of Products.
If your order (or part of the order) is canceled, the amount of course will be refunded to your account. Refunds are usually made within 1 or 2 working days from the receipt of return and its approvation. However, your bank may take a few days longer to process the transaction.
All Products will remain the property of The Company until you have paid all amounts owing to us in full under any agreement, including the payment of costs, earlier or later deliveries or partial deliveries.
Cancelling your order
It is not possible to cancel your order, because we start to process your orders as soon as it is submitted. However, if you no longer want the product purchased, you can return it and you will be refund within 1 or 2 working days from the receipt of return and its approvation. You can get a refund on returned products only if the return is in accordance with our criteria (see Return and refund section of The Company Terms and Condictions).
The Company does not exchange Products. If you wish to exchange a Product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in accordance with our criteria (see Return and refund section of The Company Terms and Condictions).
Change of delivery address
The delivery address can not be changed after submitting the order.
In the future you will be able to change the delivery address before a new purchase through your Account page.
- METHODS OF PAYMENT
Before concluding the purchase, please check the delivery address and choose the method of payment, then proceed clicking on "Confirm Order" . After order confirmation is no longer possible to make changes, so make sure that everything is correct before payment.
The Company only accepts the payment in advance of the Products ordered through Credit/Debit Card, PayPal system or bank transfer. Credit card and PayPal data are managed using an SSL-encrypted protocol that guarantees the security of the online transaction. The payment of orders placed on www.Jeep-footwear.com is handled directly by Paypal and by the banking institutes in charge who directly manage the information relating to each order and its payment through their protected servers. The Company is not aware of credit/debit card data and is therefore not able to store them in any way.
The Company will include the printed receipt in the box used for the good shipping. The Company reserves the right to issue or make available electronic invoices and you agree to such form of invoicing.
The Company can only deliver to a home or office address. Orders will be delivered in the country of registration. It is not allowed to ship orders to a different country from the one of registration.
Deliveries will be done on business days, not being a public holiday in your country or in the area in which our The Company warehouse is located. Therefore, please, take into account any public holidays including any national, provincial and/or local holidays in your country of residence and in the city of Villorba (Tv) - Italy (The Company warehouse address). Note that public holidays may vary per country and per year. We suggest checking all public holidays to get a better estimation of delivery periods.
The products ordered will be shipped within 5 working days from the receipt of payment. Shipments will be delivered within 2/5 working days.
Note that Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation.
The Company is entitled, insofar as reasonably possible, to make split deliveries so that you receive your Products as soon as possible.
In the unlikely event that, after entering into the sales contract, The Company can no longer deliver your Products and is not responsible for this situation, The Company will be entitled to terminate the sales contract. The Company will, of course, inform you as soon as reasonably practicable and reimburse any payments made.
The Company charge delivery costs. The delivery costs vary for quantity of Products and Countries. These costs will be charged separately, itemised and added up with the total amount of the order. For extra EU countries, the total amount indicated in the payment page includes the costs of Product/s and shipping. Import custom duties and taxes, where due, are not included and must be paid by the Client. We cannot predict what the amount to pay for taxes and duties will be, so we invite the customer to check them before placing an order. In case of refusal of the goods by the customer or non-delivery for other reasons (e.g. incorrect address and / or telephone number of the recipient; repeated absence of the recipient, etc.) the amount will be withheld to cover the following costs: dispatch of goods + return of goods + customs for return and charged to the recipient. Instead, the price of the goods will be refunded for the difference.
Delivery rates vary based on the country of delivery. Shipping is free in Italy for net orders over € 79.00. For net orders below € 79.00, the shipping costs is 6,00 €. For foreign coutries (EU and extra EX) shipping costs is free for all net orders over 129.00 €. For net orders below € 129.00, the shipping costs is 10.00 €.
Once the order is taken over by the forwarder, the Client will receive an e-mail containing the order details and tracking number for tracking his/her shipment in real time. It is always possible to access an archive of orders in the CUSTOMER AREA and, through this, it is possible to see all the information related to purchases.
The Company is responsible for shipping of the order until it is delivered. After delivery the responsibility of items transfers to the Customer or to the person who signs the receipt of the package, which becomes responsible. The responsibility of The Company towards the shipment ends in fact at the time of signature.
In the event that a package has been delivered damaged, we invite the Client to contact Customer Service immediately at +39 351 212 1407 (Mon-Fri 9:00 - 13:00 e 14:00 -17:00 - Local timing - GMT+1) or at [email protected]
- RETURNS AND REFUND
In accordance with art. 52 D.Lgs 206/2005 it is the Customer's right to withdraw from the agreement in case of rethinking by filling in and sending back to The Company the appropriate form by e-mail to [email protected] DOWNLOAD FORM. In other words, the Client has the right to return the Products as indicated below in order to obtain a refund.
Subject to the provisions of these Purchase Terms, you may return the Products received without specifying any reasons within 15 calendar days from the day you receive the Product. If you would like to withdraw from the sales contract with The Company, you simply return the Products to us.
If the return falls outside of this period, or the item is worn beyond normal use, damaged or not in its original packaging or lacking of its protective components, The Company cannot accept the returned items and cannot give a refund. Products' returns can only be accepted if the original label or hangtag has not been removed.
Both in Italy and foreign countries (EU and extra EU) the return of Products is at Customer's resonable expenses. The return of Products must be agreed by the company contacting the The Company Customer Service at [email protected] The Company is not responsible for shipments lost or sent to wrong addresses.
The Products, unused and complete, including their original packaging insofar as reasonably possible, must be returned to:
Debby Line Srl
Via Giovanni Amendola, 6/A
31020 Villorba (Tv)
The length of time your return is in transit is beyond our control; although once we do receive your return we will process it as quickly as reasonably possible. We therefore need to allow at least 5 working days to receive and to process your return. In the event of a valid return in accordance with these Purchase Terms, The Company will reimburse the purchase price and the delivery costs (in case of completely returned orders) received from you, within 1 or 2 working days after receipt of items. This is provided however, that The Company only becomes obliged to reimburse you after we have taken physical receipt of the returned Products.
Although The Company will refund the money within approximately 1 or 2 working days after processing your return, your bank or credit card company may require additional time to process your refund and for it to reach your account. The Company will refund the value of the Product(s) total. Refunds will be given in the same form of payment as the original purchase.
If a Product is returned and The Company believes that it has been damaged because of an act or omission for which you are to blame, or which is otherwise for your expense and risk, The Company will be entitled to deduct the decrease in value of the returned Product as a result of this damage from the amount to be repaid to you. You can avoid the obligation to compensate the decrease in value of a Product caused by use by not using the Product and by refraining (as far as reasonably possible) from any actions that could negatively affect its value.
Return guidelines for EU countries
- Make sure you pack the item in its original packaging including the original labels and hangtags and protective componenets;
- Print and use the return label provided by the forwarder;
- For further assistance, please contact The Company Customer Service at +39 351 212 1407 (Mon-Fri 9:00 - 13:00 e 14:00 -17:00 Local timing - GMT+1) or at [email protected]
- DISCLAIMER OF WARRANTY
All Product specifications, illustrations, drawings, particulars, dimensions, performance data and other information on the The Company website are intended to represent no more than a general illustration of the Products and do not constitute a warranty of compliance to the Product itself.
In case of lack of conformity of the purchased Product, you have the right to restore at The Company's expences the conformity of the Product by repairing or replacing the Product itself or, in a subordinate position, to the appropriate price reduction or termination of the contract.
It is specified that a lack of conformity exists when one of the following situations occurs: (i) the product is not suitable for the use it is normally used for; (ii) it does not conform to the description or does not possess the qualities promised by the seller; (iii) it does not offer the normal use qualities and services of a good of the same type; (iv) it is not suitable for the particular use the Client desires.
In case of lack of conformity, you can request, at your choice:
- the repair of the Product or its replacement, unless the remedy requested is objectively impossible or excessively expensive with respect to the other. In particular, a remedy is considered excessively expensive if it imposes unreasonable expenses in comparison with the other, taking into account: (i) the value that the item would have if there was no lack of conformity; (ii) the extent of the lack of conformity; (iii) the eventuality that the alternative remedy can be experienced without significant inconveniences for the Client.
- Alternatively, you can request, at your choice, a reasonable reduction of the price or the termination of the contract, where one of the following situations occurs: (i) the repair or replacement is impossible or extremely expensive; (ii) the Product has not been repaired or replaced within a reasonable period; (iii) the replacement or repair carried out has caused significant inconvenience to you.
A minor conformity defect for which it is not possible or it is extremely expensive to carry out the repair or replacement, does not give right to terminate the contract.
The right to the legal guarantee of conformity will be exercised only within the term of two (2) years from the delivery of the Product, provided that the related request for repair or replacement of the defective Product or Defective Products is sent within two (2) months from the discovery of the defect.
To this end, you must keep the purchase receipt and the delivery receipt of the Product, which must be attached to the request of repair or replacement under warranty. In absence of a receipt of delivery of the Product the term of two (2) years referred to above shall be calculated from the date of the purchase of the Product.
Your rights of repair or replacement of any Products or any defective part or parts thereof will not apply when:
- Products have been repaired or altered by other people than The Company or any authorised dealer;
- defective Product or Products has/have occurred beyond the term of two (2) years from the delivery of the Product and/or the related request for repair or replacement of the defective Product or defective Products, after two (2) months from the discovery of the defect;
- defects are due (wholly or partially) to mistreatment, improper use or storage or maintenance or installation, or failure to observe any manufacturers' instructions or other directions issued or made available by us in connection with the delivered Products.
- APPLICABLE LAW AND JURISDICTION
These Terms and Conditions are governed by the Italian law. The Italian law is applied to sales contracts, with the exclusion of the Contracts for International Sale and Goods (CISG).
The Client and The Company may therefore decide to resolve the disputes in 3 ways
Jurisdiction: For civil disputes the mandatory territorial jurisdiction is the judge of the place of residence or domicile of the Client, if located in the territory of the State.
ODR: In case a dispute, the user can lodge a complaint via the European Union's ODR platform, reach them at the following link http://ec.europa.eu/consumers/odr/. The ODR platform is an access point for users who wish to resolve disputes arising from sales contracts or online services out of court. For more information contact The Company Customer Service at +39 351 212 1407 (Mon-Fri 9:00 - 13:00 e 14:00 -17:00 Local timing - GMT+1) or at [email protected]
ADR: The Procedure can be initiated if the Client, after having submitted a complaint to the company, has not received a reply within 45 days or has received an answer that is not considered satisfactory by him/her. The Client who decides to make use of the Conciliazione Paritetica (Joint Conciliation) procedure is obliged to send the request to the following address: [email protected] or to the fax number +39 02 87181126. For more information, please refer to: http://www.consorzionetcomm.it/SpazioConsumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl "